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<title>Contact | orp TOKYO official site</title>
<meta name="Description" content="This page has been written about the Contact. For more beautiful, gentle skin... Luminous skin that becomes a symbol of radiance. orp TOKYO fromTOKYO." />
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<li><a href="#anc01"><img src="../img/contact/index_bt01.gif" alt="Q&amp;A" width="222" height="29" /></a></li>
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<h3 id="anc01"><img src="../img/contact/index_h04.gif" alt="Q&amp;A" width="59" height="28" /></h3>
<dl id="faqBlock">
<dt>Where can I buy orp TOKYO products?</dt>
<dd>
<p>We provide <a href="../../shop/">a list of authorized shops</a>.  To find a location near you, please visit our store locator.</p>
</dd>
<dt>How can I receive samples?</dt>
<dd>
<p>Unfortunately, orp TOKYO does not supply free samples.  Testers are available at the retail stores for your use.<br />
(Type of testers depends on retail stores.  Please be aware some stores do not carry testers)</p>
</dd>
<dt>Can you tell me how to use the products?</dt>
<dd>
<p>Please visit <a href="../product/">our product page</a> for directions on how to use products.</p>
</dd>
<dt>Should we double cleanse with cleansers?</dt>
<dd>
<p>Double cleansing is not always necessary.  When using only cleanser, please wash and rinse face thoroughly with cold or warm water.<br />
If you want your skin to feel softer and soother, you may double cleanse after your first wash.</p>
</dd>
<dt>Why does my face feel warm while applying deep cleansing gel?</dt>
<dd>
<p>Deep cleansing gel contains tourmaline and abundant heat retention ingredients.<br />
For effective heat retention, massage the gel thoroughly onto skin.  The warmness of your skin supports washing off foundations and dirt in pores.</p>
</dd>
<dt>Can deep cleansing gel be used while wearing eyelash extension?</dt>
<dd>
<p>Please avoid the gel from directly touching the eyelash extension because it also contains oil.</p>
</dd>
<dt>What changes were made with the new deep cleansing gel?</dt>
<dd>
<p>The basic formulas are the same.  The scent has been changed from damask rose to pink peony.</p>
</dd>
<dt>What is the difference between skin conditioning water and aqua charge lotion?</dt>
<dd>
<p>Both are produced with three-compartment electrolyte cell method from pure water and mildly acidic ion water (Patent No. 3,922,639).<br />
Aqua charge lotion is the so-called 'beauty lotion' used after washing face.<br />
Rich heat retention and active ingredients produce a thick gel texture.  Beauty lotion especially recommended for dry skin.<br />
Skin conditioning water is a mist that may be used while wearing makeup.  It is most effective for improving skin condition.<br />
This easy-to-use skin conditioning water will moisturize your skin during the day and be useful at home before using beauty lotion.</p>
</dd>
<dt>Is the skin conditioning water compatible with beauty lotion or skin milk?</dt>
<dd>
<p>Skin conditioning water may be used to condition the skin and sprayed while wearing makeup.<br />
It is unlike beauty lotion or skin milk which protects skin from dryness.<br />
We recommend use of beauty lotion or skin milk after cleansing and washing face.</p>
</dd>
<dt>Should we use a cotton pad when using aqua charge lotion?</dt>
<dd>
<p>We recommend you to blend with your hand.<br />
The moderate warmth of hand supports penetration of lotion when massaged gently onto face.<br />
Apply 2 or 3 times to achieve a more moist feeling if necessary.</p>
</dd>
<dt>How often should we use the spot cleaner?</dt>
<dd>
<p>At first, use spot cleaner 2 or 3 times a week.<br />
Please apply lesser amount when you feel your skin smoother.</p>
</dd>
<dt>Do you still produce orp TOKYO premium deep cleansing?</dt>
<dd>
<p>We have discontinued manufacturing premium deep cleansing alongside the renewal of our products.<br />
We appreciate your understanding and continued support.</p>
</dd>
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<p class="mb15">Thank you for your interest in orp TOKYO.<br />
Please feel free to contact our customer service.</p>
<p><a href="mailto:info@orptokyo.com"><img src="../img/contact/index_tx03.gif" alt="info@orptokyo.com" width="191" height="23" /></a></p>

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